Using your room number or your private area login details, choose the hotel where you’ll be staying and start enjoying your holiday well before you arrive. You’ll be able to manage your booking and learn more about the loyalty programme benefits for your level. 

There is a requests section where you can make enquiries to the hotel:

• Book the spa, the golf course or other services
• Book a table at the restaurants
• Order dinner in your room

*Some of these services are only available at hotels in the Americas

Are you enjoying your holiday by the pool and have a question? In the app, you can chat with reception 24 hours a day. Just ask for whatever you need and the hotel staff will be happy to help. In hotels across Europe and Africa, you can make payments via the app.